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Deposits - A deposit of $250.00 per person is
required within ten days of written confirmation to guarantee any reservation.
Reservations will not be considered firm until a deposit has cleared our
account.
Final payment - Full payment is due 60 days prior to the sailing date
and must be accompanied with FULL NAMES (exactly as it appears on passport)
PASSPORT NUMBERS and NATIONALITY, FLIGHT INFORMATION and HOTEL CONTACT in
ECUADOR. All reservations are subject to cancellation if payments are not
received by the due date.
Method of payment - We accept only agency check or personal check.
Late bookings or late payments (25 days or less prior to departure) require
payment by cashier’s check or wire transfer only and may be subject to
additional fees.
Documentation - Documents include your boarding pass for the
Galapagos cruise and vouchers for additional services (if applicable)
including hotel, transfers and tours. Airline tickets for the flight to
Galapagos will be provided in Ecuador. Documents are emailed upon receipt of
final payment. Any passenger requiring a name change or reissue of travel
documents for any reason within 30 days of departure, a service charge of
$50.00 will be applicable. Upon check-in for the cruise, you will be
required to sign the back of the operator copy of your cruise boarding pass
stating that you have read and agree to the terms in our transportation
contract. Passengers will retain their copy of the boarding pass.
Transportation Contract - The transportation of passengers and
baggage is governed by the terms and conditions of the Transportation
Contract contained in the passenger’s travel documents. The passenger’s
signature on the boarding pass is required and is a contract and acceptance
of passage on the vessel, which constitutes acceptance of the terms,
conditions and information contained in the transportation contract. It is
recommended that you read the terms carefully.
Cancellation policy - Cancellations received up to 60 days prior to
departure will be refunded in full except for a $75.00 per person service
charge; 59-30 days prior to departure, 50% of the total cruise rate will be
forfeited; 29 days to the day of departure, the entire cruise rate is
forfeited. In addition, there will be a service charge of $50.00 per person
for airline tickets to Galapagos cancelled 29 days or less prior to
departure. Once the tour has started, there will be no refund for unused
services.
Prevention of misconnecting flights - We recommend that all
passengers traveling to Galapagos allow two nights in mainland Ecuador prior
to their cruise to allow for potential flight delays and misconnection. This
is particularly important for passengers traveling over holidays when
flights tend to be overbooked and delayed caused by bad weather conditions.
Itinerary stipulations - On a 7-night / 8-day itinerary, passengers
will visit twelve visitor sites. On a 5 night/ 6 day itinerary, passengers
will visit nine visitor sites. Passengers must fully understand that the
first and last day of the cruise are considered transportation days and no
island visits are guaranteed. Any Boat operator reserves the right at
its sole option and discretion and that of the Captain of the vessel without
liability for damages or refund of any kind to deviate from the vessel's
advertised or ordinary itinerary providing equally equivalent substitutions. Jarnatravel will not be held responsible for any refunds whatsoever for
changes to the printed or scheduled itinerary.
Travel Insurance: We highly recommend that passengers purchase a
comprehensive travel insurance policy to protect themselves from any
potential loss before and during your trip. Insurance is optional and highly
recommended to protect against losses due to trip cancellation and
interruption, travel and baggage delay, emergency assistance, medical
expenses and evacuation. For those passengers who choose not to purchase an
insurance policy to protect them from potential losses to their travel
investment, Jarnatravel will not be responsible for any financial
disappointment caused by reasons beyond our control and no refunds or
partial refunds will be given for late cancellations or no shows due to any
reason.
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